Shipping & Order FAQ

Do you ship internationally?

We accept quote requests for Canada, the UK, EU and Australia. Other countries can be reviewed. Use the shipping quote form; no payment is requested until the actual parcel, service, battery and import arrangement are confirmed.

What will international shipping cost?

We quote verified options for the complete address, packed weight, dimensions, value and coverage. No live rate is available on this website yet. All custom-build estimates exclude shipping and tax. The final quote lists these separately for your approval before payment.

What is packaging, consumables & handling?

An order-specific charge for the disclosed box, protective packing, build consumables and preparation. It is separate from postage and confirmed in the final quote before payment. Ordinary payment-processing overhead is included in the quoted business price for all offered payment methods; no separate card surcharge is added. Builder recommendations are starting estimates, not final payable totals.

Who pays import tax and clearance charges?

The final quote specifies seller-collected taxes and any charges payable to authorities or carriers. Seller tax obligations remain ours; we do not assume every import charge can be passed to the recipient.

Can I send my own label?

Yes, if the specific service, battery rules, insurance and customs arrangement are approved before you purchase it. Do not mail a keyboard before receiving instructions.

Is my configured keyboard automatically nonreturnable?

No. Picking stock parts or a standard printed design does not automatically create a legal personalization exception. Your order-specific terms explain any actual exception while preserving legal rights.

Are Stripe fees refunded?

Stripe generally does not return its original processing fee to us. A deduction from a voluntary cancellation requires legal eligibility and specific prior agreement. Legally required full refunds, protected withdrawals, seller cancellations and faults do not receive that deduction.

When does production start?

Your written quote confirms parts lead times and the expected production/dispatch commitment before payment. Work starts after the agreed approval, payment and parts conditions are satisfied. A quote request alone does not start production.

Where are the complete policies?

ShippingInternational quotesFAQ · Returns and cancellations · Terms · Privacy