SWITCH CUSTOMS

STORE POLICIES

Returns, Refunds & Warranty

The rules are different for ready-to-ship products, made-to-order builds, and labor performed on customer-supplied keyboards, PCs, or parts. This page also explains cancellations, delivery problems, refund timing, and our 30-day workmanship warranty.

Last updated: September 6, 2026

1. Policy overview

Ready-to-ship keyboards

Eligible for return within 14 days after delivery, subject to the condition requirements below.

Custom-built keyboards & PCs

Cancellation depends on whether parts were ordered or work began. Approved and shipped custom builds are generally final sale, with important defect and workmanship exceptions.

Customer-supplied service

Completed labor is not a returnable product. Problems caused by Switch Customs workmanship are covered by the 30-day workmanship warranty.

Before sending anything back, email contact@switchkbd.com for return instructions. Returns sent without authorization may be delayed or refused if we cannot identify the order.

2. Ready-to-ship product returns

You may request a return within 14 calendar days after delivery. To qualify, the item must be in the same condition in which it was received, with no new damage, unauthorized modification, missing parts, or signs of misuse. Include all accessories, cables, manuals, and original product packaging supplied with the order.

Change-of-mind returns

If the product is functioning and accurately described but you changed your mind, ordered the wrong item, or no longer want it:

  • You are responsible for return shipping and safe packaging.
  • Original shipping charges are not refundable.
  • Use a trackable and adequately insured service; you are responsible for the return until it reaches us.
  • A deduction may be made for missing accessories or loss in value caused by damage, misuse, or handling beyond what is reasonably needed to inspect the product.

No restocking fee applies to an eligible return in the same condition received.

3. Custom-order and service cancellation

Custom builds and service work are performed to approved specifications and may use parts purchased specifically for one customer.

  • Before parts are ordered or work begins: You may cancel for a full refund.
  • After parts are ordered or work begins: You may ask to cancel, but any refund will be reduced only by documented nonrecoverable part costs, supplier cancellation or return fees, nonrefundable inbound shipping, sourcing work already completed, and labor already completed at the approved rate.
  • After final approval and shipment: Custom-built and personalized products are final sale and are not returnable for a change of mind, subjective sound preference, or a customer-approved specification.

Final sale does not erase your protections. These limits do not apply when the order arrives damaged, is materially different from the approved specifications, contains the wrong item, or has a defect caused by Switch Customs workmanship.

4. Customer-supplied hardware and parts

A service order purchases the approved labor; it does not transfer ownership of your keyboard, PC, or supplied components to Switch Customs. After the approved work and payment are complete, your item is returned according to the quoted shipping or handoff arrangement.

  • Completed service labor: Labor that was correctly performed to the approved scope is not refundable merely because you change your mind or prefer a different subjective sound or feel.
  • Pre-existing conditions: Our warranty does not cover damage, wear, missing parts, prior repairs, liquid exposure, battery issues, incompatibility, or manufacturer defects that existed before our work or were not caused by it.
  • Newly discovered issues: If inspection reveals an unsafe, damaged, missing, incompatible, or defective component, work may pause. You choose whether to approve added work or have the item returned after paying completed labor and applicable shipping.
  • Switch Customs workmanship: If our approved work causes a confirmed problem, the remedy and reasonable shipping responsibility are handled under the workmanship warranty below.

5. Damaged, defective, incorrect, or incomplete orders

Inspect the order promptly and contact us within 7 days after delivery when reasonably possible. Include the order number, a description of the issue, and clear photos or video. For shipping damage, also photograph the shipping box, label, and packing materials and keep them during review.

If we confirm that the product arrived damaged, defective, incorrect, materially different from the approved order, or missing an included item, Switch Customs will provide an appropriate remedy—repair, replacement, missing-item shipment, or refund—and will cover reasonable return shipping when a return is required.

The seven-day reporting request helps us investigate and preserve carrier claims. It does not take away rights that applicable law gives you.

6. Refund method and timing

After an approved return arrives, we inspect it and email the result. An approved refund is issued to the original payment method, normally within 5 business days after inspection or cancellation approval. Your bank or card issuer may need additional time to post the credit.

Original shipping is refundable only when required by law or when the return results from our error, an incorrect item, a confirmed defect, or shipping damage for which a refund is the chosen remedy. Promotional discounts and free-shipping thresholds are recalculated when a partial return causes the remaining merchandise subtotal to fall below the offer requirement.

7. 30-day workmanship warranty

Switch Customs warrants only the modification, assembly, tuning, programming, or repair work specifically performed by us for 30 calendar days after delivery. If a problem is caused by that workmanship, contact us with details and photos or video. After confirming coverage, we will repair the workmanship issue, replace the affected work or part, or provide an appropriate refund.

What is not covered

  • Accidental, impact, liquid, heat, electrical, pet, or shipping damage occurring after delivery.
  • Misuse, neglect, improper storage, unsupported power sources, or failure to follow care instructions.
  • Customer or third-party disassembly, modification, repair, firmware flashing, or component replacement after delivery when it caused or contributed to the issue.
  • Normal wear, cosmetic changes from ordinary use, subjective changes in sound or feel, or consumable wear.
  • Third-party software, driver, operating-system, wireless-environment, pre-existing condition, supplied-part failure, or manufacturer defect not caused by Switch Customs workmanship.

When a third-party component appears defective, we will reasonably assist with identifying the component and any transferable manufacturer remedy, but modification may affect a manufacturer warranty. This workmanship warranty is in addition to rights and remedies that cannot legally be excluded.

8. Start a return, cancellation, or warranty claim

Email contact@switchkbd.com with:

  • Your name and order number.
  • The reason for the request.
  • Photos or video when there is damage, a defect, or a specification problem.
  • Your preferred resolution, if you have one.

Do not mail a product until you receive return instructions. Customers should remove personal data, saved profiles, or account links from a product before returning it when applicable.