SWITCH CUSTOMS / CUSTOMER CARE
Shipping Policy
October 16, 2026 · Policy v163
Where we ship
We welcome shipping-quote requests from the United States, Canada, the UK, EU countries and Australia. Other destinations are reviewed individually. International orders are accepted only after destination, product, battery, carrier, tax and legal requirements are confirmed. A country appearing on a form is an invitation to request a quote, not a guarantee of service.
Parts drop shipping
Cart checkout ships to U.S. addresses. Switches are sold in packs of 10, with no 30-switch minimum. Mix types and quantities in one order. Combined shipping & handling is $5.99 for carts containing switches, $8.99 when Gemini Dawn keycap sets are included, or $4.99 for SC accent keycaps alone. These charges apply once per cart. Printed apparel and desk mats ship separately with U.S. shipping included in their product prices. Applicable tax is additional; international destinations require a separate quote.
Clear shipping prices before payment
Shipping is charged separately for all complete custom builds, including contiguous-U.S. orders. Starting build estimates show parts, the starting build-service price and selected add-ons. Final quotes include ordinary processing overhead within the business price and a separate order-specific packaging, consumables & handling charge. Shipping and tax are separate. All amounts require approval before payment. Existing product checkout prices and U.S. shipping charges remain as listed. Alaska, Hawaii, U.S. territories, military addresses and special destinations need individual confirmation.
International shipping is quoted manually from Allentown, Pennsylvania 18104. We compare suitable USPS services, Pirate Ship options, UPS, DHL and FedEx where they can be verified for the actual parcel. We do not display a made-up rate, guarantee a carrier or treat an estimated parcel as packed measurements. No domestic or international delivery allowance is built into custom-build prices. The verified shipping charge is added separately to the final quote. Printed products may ship from a separately confirmed fulfillment location.
Your final written quote identifies the destination address, carrier/service, packed weight and dimensions, shipping and packaging charges, included coverage or additional insurance, tax treatment, production/dispatch timing and any quote-expiry date. International quotes require explicit acceptance before payment. Customs delays are separate from production time.
Prior Nebula U.S. orders could include $2.00 optional third-party shipping protection for eligible merchandise up to $200, under the provider’s terms. Declining it does not remove any carrier-included coverage or your legal rights. International protection is separately verified and quoted; this U.S. add-on is not a promise of international coverage.
Duties, VAT/GST and clearance charges
We declare the truthful merchandise description, value and country of origin. We never mark a sale as a gift or lower its declared value. Origin is verified for the actual product; assembly in Pennsylvania does not automatically establish U.S. preferential origin.
Unless your confirmed quote says these charges are prepaid or collected by us, you are responsible for import duties, import VAT/GST and carrier customs-clearance, brokerage or disbursement charges assessed on your shipment. The final quote explains which charges are included, which remain payable on import and how any unknown charges are determined. We remain responsible for taxes and obligations that the law places on the seller.
UK low-value consignments can require seller-collected VAT, so “the buyer pays everything at the border” is not a universal rule. EU low-value shipments are not assumed duty-free, and IOSS/VAT and customs-declarant arrangements must be checked. Canadian taxes can vary by province and shipping method. Australian seller GST obligations depend on the applicable rules and thresholds. We confirm the applicable arrangement before taking payment; we do not calculate tax using an invented exchange rate or flat worldwide percentage.
Keyboards containing lithium batteries
Tell us whether the keyboard is new, modified, used, battery-free, or includes an installed or spare battery. We may need the manufacturer’s battery capacity in Wh, cell/battery count and UN38.3 test information. A hot-swap or wireless label alone does not establish transport eligibility.
USPS international rules permit only qualifying installed batteries and exclude loose batteries and used, damaged or defective battery-powered devices except the stated manufacturer-certified/new exceptions. A modified keyboard must be reviewed; we do not assume it still qualifies as a new original-packaging device. Other carriers have their own dangerous-goods approvals and route requirements. Do not send loose, swollen, damaged or recalled batteries. No battery shipment is approved automatically by the website.
Customer-arranged prepaid labels
You may propose a prepaid label. Before buying or emailing one, ask us to verify the carrier account, service, exact parcel, battery classification, documents, pickup/drop-off and destination. The quote records who pays taxes, additional charges, coverage and any return costs. We reject an unsuitable label rather than tender a noncompliant shipment. A proposed customer label does not waive statutory delivery or refund rights. In applicable UK/EU cases, risk normally remains with us until delivery; the narrow exception for a carrier independently commissioned by you is assessed individually.
Mail-in services
Do not ship your keyboard or parts until we send instructions. International services require a feasible inbound and return arrangement, battery review and appropriate temporary-import/repair customs documentation. Avoidable duties on a return are not assumed to disappear; the written quote allocates charges before work.
Production, tracking and delivery problems
Before payment, your order confirmation states the expected parts lead time, production period and promised dispatch or delivery commitment. We do not start work or order parts until the agreed approval and payment conditions are met. If we cannot meet an agreed shipping commitment, we will explain the delay, request any legally necessary agreement, and provide cancellation/refund options. Seller-caused cancellation or failure to fulfill is not subject to a processing deduction.
Tracking and coverage are listed in the shipping arrangement. Declared value is not automatically insurance. Optional protection does not replace our legal responsibilities. Report loss or damage promptly, keep the packaging and contact us for help; carrier claim procedures do not remove consumer remedies.
Contact
contact@switchkbd.com · Allentown, Pennsylvania, United States. The final quote provides the business’s geographical contact and return address and telephone details before a contract is concluded.