1. Where we ship
We currently accept orders for delivery within the United States. International shipping is not currently available. Orders to U.S. territories, APO/FPO/DPO addresses, or P.O. boxes may require manual confirmation before acceptance because carrier and battery restrictions vary.
Please email contact@switchkbd.com before ordering if your address falls into one of those categories.
2. Shipping rates
Ready-to-ship merchandise
$11.99 standard U.S. shipping unless checkout shows a different approved rate.
Complete custom keyboards
Free standard shipping within the contiguous U.S. Delivery is included in build & fulfillment pricing. Alaska, Hawaii, territories and military destinations require a separately approved shipping quote. Mail-in services and custom PCs are excluded.
The final checkout or approved quote controls if it shows a different disclosed shipping amount. The complete-custom-keyboard shipping offer does not change ready-to-ship or mail-in service rates. We compare available discounted USPS and UPS services through Pirate Ship after weighing and measuring the packed order. No particular carrier or label cost is guaranteed. Additional paid shipping protection is optional and quoted for approval before payment, separate from any coverage already included by the carrier. Declining it does not change the delivery-issue support described below.
3. Mail-in assembly, tuning, and repair shipping
Do not ship a keyboard, PC, or parts until Switch Customs confirms the request and provides mailing instructions. Unless a written quote says otherwise, the customer pays both inbound shipping to Switch Customs and return shipping after service.
- Use a sturdy box, adequate internal padding, a trackable service, and insurance appropriate for the item’s replacement value.
- Do not ship a swollen, punctured, leaking, recalled, or otherwise unsafe battery. Disclose wireless devices and known battery issues before mailing.
- Include only the components confirmed for the service and keep a list or photos of everything placed in the package.
- You are responsible for safe inbound packaging and for the package until tracking confirms delivery to Switch Customs. If Switch Customs purchases the return label, tracking information will be provided when available.
Return shipping cost is itemized in the quote or final invoice when it can be determined. Oversize packages, added insurance, signature confirmation, remote destinations, or carrier price changes may affect the rate, and any change is disclosed before shipment.
4. Processing and delivery estimates
Ready-to-ship products
Ready-to-ship items are normally handed to the carrier within 1–3 business days after payment clears and the order is accepted. Standard delivery is normally estimated at 3–7 business days after carrier acceptance. These are estimates, not guaranteed delivery dates.
Custom builds
Custom build timing depends on parts availability, inbound shipping, approved modifications, testing, and customer approvals. The estimated production and ship window will be included in the written quote or order confirmation. The carrier delivery estimate begins only after the completed build is shipped.
Completed desktop PCs
Completed desktop-PC shipping is quoted case by case. Large cases, tempered glass, heavy graphics cards, liquid-cooling components, carrier insurance, and protective packaging can materially change cost and risk. Switch Customs may require local handoff or a specific packing method when ordinary parcel shipping would create unreasonable damage risk.
Customer-supplied service
The estimated service window begins after the confirmed keyboard and parts arrive, are inspected, and the applicable payment requirement is met. If inspection changes the approved scope, timing resumes after you approve any revision.
If an order is delayed: If we cannot ship within the promised window—or within 30 days when no specific shipping promise was made—we will contact you with a revised date and give you the option to consent to the delay or cancel the unshipped order for a prompt refund, as applicable.
Business days exclude weekends and federal holidays. Severe weather, carrier disruptions, address problems, payment review, and events outside our reasonable control may affect delivery.
5. Address accuracy, tracking, and delivery
You are responsible for entering a complete and accurate shipping address. Contact us immediately if you notice an error. We cannot guarantee an address can be changed after an order enters fulfillment or a carrier has accepted it.
When tracking is available, it will be sent to the email address provided with the order. Carrier scans can take time to appear. A delivery estimate shown by the carrier is controlled by the carrier and may change.
If a package is returned because the customer supplied an incomplete or incorrect address, declined delivery, or failed to collect it, we may require payment of the actual re-shipping cost before sending it again. If you request a refund instead, eligible refunds may be reduced by unrecoverable shipping charges, except where the problem was caused by Switch Customs.
6. Lost, damaged, or missing deliveries
Inspect your order promptly. If it arrives damaged, contains an incorrect item, or is missing something, email contact@switchkbd.com within 7 days of delivery when reasonably possible. Include your order number and clear photos of the item, shipping box, packing materials, and label. Keep all packaging while the issue is reviewed.
If tracking shows no movement for an unusual period or shows delivered but you cannot locate the package, check the delivery area, household members, neighbors, and carrier notice, then contact us. We will help investigate and, when appropriate, provide a replacement, repair, or refund under our Return, Refund & Warranty Policy. Reporting within seven days helps us preserve carrier-claim options, but it does not remove rights that applicable law gives you.
7. Contact
Shipping questions: contact@switchkbd.com
Switch Customs
Allentown, Pennsylvania, USA